Reference

Understand Your 81jili Account Agreement

These Terms & Conditions set out what you agree to when you open and use your 81jili account, including how payments, withdrawals, and account access work.

Applies to all account holdersCovers GCash, Maya, InstaPay transactionsPhilippines-eligible players onlySubject to local lawUpdated without prior notice
81jili Understand Your 81jili Account Agreement
REACH US

Contact Us About These Terms

If any part of these Terms & Conditions is unclear, or if you believe an account action has been applied incorrectly, reach out through our support channels. We handle account-specific queries — including transaction disputes and eligibility questions — through the paths below. Queries in Quezon City and across the Philippines are handled in English.

Team online

Live Chat

Open the chat widget inside your account dashboard. Agents handle Terms-related questions, account holds, and transaction disputes directly — no call queue needed.

Email Support

Send detailed questions about your account agreement or a specific transaction to our support address. Include your registered mobile number and a brief description of the issue.

Account Help Page

The Help section inside your 81jili account covers common Terms questions — account limits, withdrawal matching rules, and what happens during an identity review.

HOW WE OPERATE

How 81jili Handles Your Account Data

These Terms & Conditions sit alongside our Privacy Policy, which governs how we collect, store, and use your account information. Both documents work together to define your rights and our obligations — neither overrides the other. Here is how key areas of your account are managed under these terms.

Account Security

Your login credentials are hashed and never stored in plain text. If you suspect unauthorised access, change your password immediately and contact support to freeze the account.

Data Retention

Transaction records, including GCash and Maya deposit histories, are retained for as long as required by applicable local law. You may request a summary of your account data through support.

Cookie Use

We use session cookies to keep your account active across browser tabs and to restore your lobby position when you return from a payment screen or an app switch on mobile.

Requesting Changes

To update registered details — such as your linked GCash or Maya number — submit a request via live chat with identity verification. Changes take effect after our review is complete.

Common Questions About These Terms

The questions below cover the account-use rules players in the Philippines ask about most. If your question is not answered here, the live chat team can clarify any specific clause in plain language.

They apply to every person who creates or accesses an 81jili account. Eligibility depends on local law — access is only available where it is permitted in your area.

No. Each person may hold only one account. Duplicate accounts may be suspended and associated balances withheld pending a review of the situation.

If your account is suspended pending review, we assess the deposit record before deciding on a return. Funds are traced back to the original payment source where possible.

We may update these Terms at any time without advance notice. Check this page regularly. Continuing to use your account after an update means you accept the revised version.

Yes. Contact support via live chat or email with your registered mobile number. We will provide a summary of your transaction history as required under applicable local law.

Raise it through live chat with your transaction reference and the GCash, Maya, or InstaPay receipt. Our team reviews disputes against the transaction log and responds with findings.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.